CUSTOMER SERVICE
Shipping
Shipping is free to all destinations within our standard delivery area. Your stove arrives in 5 to 12 working days, depending on the country, and is delivered curbside.
Delivery times
We deliver to most European countries in 5 to 12 working days. Delivery times are estimates and are counted in working days.
Spain (except the Canary Islands) and Portugal
Belgium, France and Luxembourg
Austria, Germany, Italy, Netherlands and Switzerland
Czech Republic, Poland and United Kingdom
Bulgaria, Croatia, Denmark, Estonia, Finland, Ireland, Latvia, Lithuania, Norway, Romania, Slovakia, Slovenia and Sweden
We do not dispatch or deliver on Saturdays, Sundays or public holidays. On islands, in remote areas or at hard-to-reach locations, and during periods of high demand, delivery may take slightly longer.
Shipping costs
Shipping is free to all destinations within our standard delivery area. A surcharge only applies to a few destinations.
All other destinations in our standard delivery area
Canary Islands, Ceuta and Melilla
Corsica, Sardinia and Croatia
The surcharge covers the additional logistics and transport costs of delivering to these areas.
Delivery conditions
Your stove is delivered curbside. The delivery does not include carrying the product into the property.
Access to the delivery address
Because of the weight and size of the product, please bear in mind:
- The delivery address must be accessible to a three-axle truck.
- We cannot deliver to pedestrian areas or streets with restricted or difficult access.
- If the delivery requires special transport arrangements, the additional costs are paid by the customer. The carrier will send you a quote before delivery.
When your order arrives
- Have a two-wheeled trolley and two people ready to move the stove from the delivery point into your home.
- Check the goods on delivery.
- Sign the delivery note “with reservations” if there is any possible damage, even if the outer packaging looks fine.
Returns and after-sales service
Frequently asked questions
Is shipping free?
Yes. Shipping is free to all destinations within our standard delivery area. There is a surcharge of €150 for the Canary Islands, Ceuta and Melilla, and of €250 for Corsica, Sardinia and Croatia.
How long does delivery take?
Between 5 and 12 working days, depending on the country: 5–7 days to Spain and Portugal, 6–9 to Belgium, France and Luxembourg, 7–10 to Austria, Germany, Italy, the Netherlands and Switzerland, 8–10 to the Czech Republic, Poland and the United Kingdom, and 9–12 to the rest of Europe.
Do you carry the stove into my home?
No. The stove is delivered curbside and the delivery does not include carrying it into the property. We recommend having a two-wheeled trolley and two people ready to move it.
Do you deliver to the Canary Islands, Ceuta, Melilla and other islands?
Yes. Deliveries to the Canary Islands, Ceuta and Melilla have a €150 surcharge, and deliveries to Corsica, Sardinia and Croatia a €250 surcharge. Delivery to islands and remote areas may take a little longer.
What should I check when my stove arrives?
Check the goods on delivery. If you see any damage, or think there might be some, sign the delivery note “with reservations”, even if the outer packaging looks fine. If you need to make a claim, see our after-sales service page.