CUSTOMER SERVICE

1. How do I install a wood-burning stove correctly?
The attached diagram shows all the steps you need to follow in order to install a wood-burning stove or insert correctly.

Guide and tips for a correct installation.

2. How far from the wall or from furniture should the stove be placed?
You will find this information on the CE label on the back of the stove. Depending on the model, the distance varies between 40 and 100 cm. It is essential to respect this distance to keep people and nearby furniture safe.

3. How do I light a fire in a wood-burning stove?

To light a fire correctly you need the right materials:

• Fuel briquettes or other firelighters.
• Very dry logs weighing about 1 kg. We recommend pine; split them into kindling about 20 × 20 mm thick (the length depends on the stove model).
• Matches or a lighter.

First, make sure the primary air intake is fully open. Next, place the briquettes or firelighter in the centre of the grate and light it. Then arrange the kindling around the firelighter, leaving space between the pieces so the air can flow. We recommend using no more than 1 kg of kindling to light the fire. Only once the kindling has caught should you add logs of about 1–1.5 kg, preferably oak, olive, beech or birch. When the logs are burning well, close the air intake halfway or less to settle the flame.

Guide and tips for lighting a wood-burning stove.

4. What kind of wood should I use?
You can use any type of wood available in your area. The only thing you really need to watch is its moisture content: logs that are too damp or still green will affect how the stove performs, because of the amount of water they contain. We recommend oak, olive, beech or birch.

More information about the best firewood for your wood-burning stove or fireplace here.

5. How much wood should I put inside the stove?
Every stove comes with an instruction manual that gives the recommended amount of wood. It is usually between 2 and 3 kg; it is best not to exceed it, to avoid causing irreversible damage to the stove.

6. How do I refill the stove with wood?
The best moment to refill the stove is when the fire has almost died down and only embers are left. Open the door using the glove supplied and place the logs on top of the embers.

7. Why does smoke come out when I open the door?
Smoke always escapes by the shortest route available, which is why it comes out of the door instead of going up the flue. To avoid this, only open the door when the flames have died down and only embers remain, and then refill the stove with logs.

8. The stove gives off a strong smell the first few times I use it. Is that normal?
Yes, it is completely normal, and it is caused by the heat-resistant paint. During the first few uses, smoke forms around the stove as the paint cures and the solvents evaporate. We recommend ventilating the room well the first two times you light it.

9. What is vermiculite?
Vermiculite is a mineral made of iron and magnesium silicates. It is used to line combustion chambers as an insulating material, because it resists heat and is very light. It makes our stoves more efficient and therefore cheaper to run. The vermiculite panels fitted inside some stoves must not be removed or used as firelighters.

Read more about vermiculite

10. How should the stove be cleaned?
Only clean the stove when it is switched off and completely cold, so there is no risk of burns. Our stoves have an ash pan that collects the embers and ash produced during combustion. To empty it, remove it carefully from the stove, tip the ash and embers into a metal bin (never a plastic one) and put the pan back.
To clean the glass, use a cotton cloth and glass cleaner to remove any dust or ash left by the fire.

It is also important to know how to clean the glass of your wood stove or fireplace. You can find out how here.