How to act when you receive a spare part for your stove: Avoid problems with possible breakage!

How to act when you receive a spare part for your stove: Avoid problems with possible breakage!


Receiving a package with a broken stove replacement can be a real headache for anyone who has made an online purchase. In these cases, it is important to know how to proceed in order to solve the problem quickly and effectively. One of the keys to achieving this is to properly document the entire process of receiving the package, from the condition of the packaging to its contents.

In today’s post, we offer you a practical guide with the steps you should follow to properly document the receipt of a replacement part and thus avoid problems in case of breakage or damage during transport.

Keep reading and learn how to protect yourself against possible inconveniences in your online purchases!

How to proceed upon receipt of my package?

Here are the steps to follow upon receipt of your package. It is important that you do all of them in order to be able to claim transport damages.

Make sure you have a camera or cell phone to take pictures during the whole unpacking process. The photos will be useful to document the condition of the package and the stove replacement in case of breakage or damage.


  1. Take a photo of the general condition of the packaging. In case the packaging shows obvious signs of damage or breakage, it is important to take a detailed photo of the affected area before continuing with the unpacking process.
  2. Take a photo of the package’s shipping label and packing slip. Also, check that both match the purchase data.
  3. Open the package and take a photo of the unpacking process. Verify that the contents of your package are adequately protected.
  4. If there was any protective element around the refill (cork or protective cardboard), it is important to take photos of the whole process when this protection is removed.
  5. Finally, check the condition of the stove refill and take a photo of it. If you notice any damage or breakage, it is important to take pictures of it and contact us.

By following these steps, we ensure that we have all the necessary information to proceed in case the stove replacement arrives in poor condition. In addition, the photos taken during the process can be useful to demonstrate the condition of the package at the time of receipt in case it is necessary to complain to the transport company.

We hope this post has served as a guide. Take a look at our blog and find solutions and recommendations to help you with your fireplace or wood stove.

Visit our online store for Panadero wood stoves. If you have any questions or need help choosing the right stove, don’t hesitate to contact us. We will be happy to help you.

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