Terms and conditions

IF YOU ARE NOT SATISFIED WITH YOUR PURCHASE DURING THE FIRST 30 DAYS, WE WILL PICK UP THE PRODUCT FOR FREE AND WILL REFUND YOU 100% OF THE MONEY FROM YOUR PURCHASE WITHIN THE NEXT 7 DAYS.

About us

We are available at www.panadero.com. Our tax information is Panadero AB, S.L., Poligono Industrial Campollano, Avenida 5, nº13 -15, 02007 Albacete (Spain). VAT: B-02612604. You can find all the necessary information about our company on our website.

Shipping costs

All the prices indicated on our website include transport costs to the customer’s address and taxes.

Delivery conditions

The unloading will be made only by the rear of the truck. The client has to certify that trucks with trailers are authorized to access their property.

The customer must open the package and check the state of the goods (especially the glass) at the time of delivery. If the stove is broken or damaged in its packaging, the customer has the possibility of rejecting the merchandise or stating the findings in the delivery note and communicate them straight away to the email: online@panadero.com. In case of a broken glass, new crystal will be sent to you free of charge.

In case of difficulty of access to specific means of delivery (small truck), the freight will be in charge of the client after the presentation of a budget by the carrier.

Delivery time

Delivery times vary depending on the country of destination. During processing of each order, an estimated delivery date is indicated.

Country Delivery (days)
UNITED KINGDOM 4-5
FRANCE 4-5
BELGIUM 4-5
LUXEMBOURG 4-5
GERMANY 4-5
AUSTRIA 4-5
SWITZERLAND 5-6
SPAIN 2-3
ITALY 4-5
HOLAND 4-5
POLAND 5-6
PORTUGAL 3-4
HUNGARY 4-5
SLOVAKIA 6-7
CZECH REPUBLIC 5-6
IRELAND 5-6
SLOVENIA 5-6
CROATIA 5-6
BULGARIA 6-7
ROMANIA 6-7
LITHUANIA 4-5
ESTONIA 7-8
LATVIA 6-7
SWEDEN 5-6
FINLAND 6-7
DENMARK 4-5

Warranty

All Panadero EcoDesign stoves have a 5 year warranty valid from the moment of purchase, which covers any manufacturing defect. In the case of Panadero Tradition models, the warranty is 2 years. This warranty does not cover components that are in direct contact with fire such as glass, fiberglass, vermiculite and grill.

Payment methods

Payments can be made by credit or debit card or via Paypal.

For payments made by credit/debit card, the charge will be executed at the moment of confirmation of the order and once it has been verified, that the data provided is correct. Confirmed the transaction, the order and tracking number will be communicated through the website itself. You will receive a detailed description of the order and of the personal data that have been used by email.

Payment can also be made via Paypal using your existing account or by creating a new one for free at www.paypal.com.

Returns

Shipments are made by different transport agencies depending on the destination and within the deadlines indicated during the processing of your order. Due to the large amounts of the shipments, the transport company will contact you in advance to detail the time of delivery.

It is important, that you inspect the merchandise received at the time of delivery. If clear defects are appreciated, without the need to handle the shipping packages or those of the product, caused by transport, or if you notice any other damage, it must be stated on the delivery note and communicated to online@panadero.com or to the customer service phone number in your country.
The deadline for communicating the return of the goods is five business days from their reception and it must be advised to: online@panadero.com.

If the reason for the return is a manufacturing defect, Panadero AB, S.L. will assume the shipping costs of return. In case of any other reason that are not published on www.panadero.com, e.g. if the merchandise you have received is in perfect condition but you want to return it, Panadero AB, S.L. must receive the product in its original packaging and in perfect conditions. In this case, all the expenses WILL BE borne by the customer. For this, it must be processed via online@panadero.com.

Installation

The installation of all our stoves must be done by a professional.

Privacy Policy

In compliance with the Law 15/1999 from December 13 on the Protection of Personal Data and Regulation EU 2016/679 of the European Parliament and of the Council on April 27, 2016, we inform you that the data and contact information used for any communication will be included in a file owned by PANADERO AB, SL in order to enable communications through the same email with the different contacts, that our company maintains in the course of its activity. Notwithstanding the foregoing, you are informed that you may exercise the rights of access, rectification and deletion of data, as well as request limiting or denying the use of your data. Such request hast to be sent, accrediting the identity of the petitioner, at the following address / email: panadero@panadero.com.

Under Law 34/2002 on Services of the Information Society and Email (LSSI-CE) from July 11, this message and its attached files may contain confidential information. Non-authorized use of it is prohibited by law. If you have received this message by mistake, please notify it immediately through this same channel and delete the original message along with its attached files without reading it or recording it totally or partially.

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