Integrated Management Policy

Integrated Management Policy
Suppliers Performance
SST Performance
Environmental Performance
Quality Performance
Integrated Management Policy

QUALITY, ENVIRONMENTAL, AND SST MANAGEMENT POLICY

The management of PANADERO AB, in its constant pursuit of meeting the highest level of its customers’ needs in thermal comfort, acknowledges the importance of quality, proper environmental management, and SST in the current and future business landscape. For this reason, it has implemented a Quality, Environmental, and SST Management System in accordance with the current UNE-EN ISO 9001, UNE-EN ISO 14001, and ISO 45001 standards, for the “DESIGN, MANUFACTURING, AND COMMERCIALIZATION OF SOLID FUEL STOVES.”

The fundamental principles on which this policy is based are:

A management model based on leadership and commitment, with an integrated approach across all processes and at all levels of the organization. Quality, proper environmental management, and SST understood as the fulfillment of the commitments made with our customers, employees, suppliers, other collaborators, and stakeholders. Quality, environmental management, and SST understood as compliance with the legal requirements applicable to the company, as well as other requirements that the organization subscribes to regarding quality, the environment, and SST. The satisfaction of our customers, employees, suppliers, and other collaborators is the measure of our success. A preventive attitude rather than a corrective one, which involves the proactive assessment of the potential future impacts our activities may have on quality, the environment, and the prevention of occupational risks. Commitment to providing safe and healthy working conditions to prevent injuries and deterioration of health related to work. Active commitment to the continuous improvement of the Quality, Environmental, and SST Management System. Sustainable development and pollution prevention. Analysis and implementation of actions aimed at eliminating hazards and reducing risks in SST, including the causes of incidents and occupational accidents, in order to apply appropriate corrective actions. Consultation and participation of workers in SST. Coordination and integration of collaborators and suppliers in the development and application of the Quality, Environmental, and SST Management System. Adaptation of the Quality, Environmental, and SST Management System to technological advancements.

This policy constitutes the framework for planning through the establishment of the objectives of our management system.

Each person is responsible for quality, proper environmental management, and SST in their work, as well as verifying compliance with the established plans.

This policy must be communicated, applied, and updated at all levels of the organization. The management of PANADERO AB, S.L. takes responsibility for the commitments and responsibilities it holds in the development of this policy.

Date: 04/04/2024

Suppliers Performance

EXTERNAL SUPPLIERS PERFORMANCE

The management of PANADERO AB, based on its quality system according to the UNE EN ISO 9001: 2015 standard, informs its external suppliers and collaborators that they will undergo a continuous evaluation process and an annual reassessment based on potential incidents in the products and services provided.

If their evaluation is negative (the incident is very serious or repetitive), it will be formally communicated to them.

SST Performance

SST PERFORMANCE

APPROACH

SST Performance: PANADERO AB is certified under the UNE EN ISO 45001:2018 standard, the international standard focused on occupational health and safety (OHS) for the company, with a clear objective of consolidating solid OHS performance through effective risk management, aligned with its OHS policy and objectives. This is done within an increasingly demanding legislative framework, along with the development of economic policies and other measures that promote good OHS practices, as well as growing attention from stakeholders in this area.

The system based on UNE-EN ISO 45001:2018 allows PANADERO AB, S.L to:

SST PERFORMANCE EVALUATION

Regarding the identification and evaluation of risks at PANADERO AB, the following actions are taken:

The methodology applied to identify and assess risks is based on the “Labor Risk Assessment” document published by the National Institute for Occupational Safety and Health.

The process of hazard identification and risk evaluation is carried out in the following phases:

PROPOSED CONCLUSIONS/ACTIONS

PANADERO AB conducts internal inspections to ensure compliance with the requirements established in UNE-EN ISO 45001:2018. These inspections aim to detect potential areas for improvement in OHS and obtain key information that helps to improve the management system.

To improve the culture, awareness, and understanding of OHS among all PANADERO AB staff, an annual training plan is developed based on the specific needs of each job position.

For monitoring and measuring performance in key processes, the following indicators have been established:

As an OHS-related objective, a “Reduction in Accidents” has been defined, quantifying a 14.77 FM rate.

Environmental Performance

ENVIRONMENTAL PERFORMANCE

APPROACH

In its commitment to the environment, PANADERO AB has implemented and certified an environmental management system in accordance with UNE-EN ISO 14001:2015, with the aim of reducing the impact of its activities, preventing and complying with current environmental legislation.

The main objectives are:

PANADERO AB communicates to all suppliers of products and services with the greatest environmental impact the environmental requirements that apply to them. Subcontracted companies must comply with the legal provisions applicable to their products, services, and activities. The applicable legislation, as well as the main environmental aspects that may occur and their actions to address each of them, can be consulted with the PANADERO AB Environmental Department.

EVALUATION OF ENVIRONMENTAL PERFORMANCE

Environmental aspects are identified by analyzing the key, support, measurement, analysis, and improvement processes developed by PANADERO AB, which may have any impact on the environment, from a life cycle perspective.

Once identified, these aspects, both under normal operating conditions and in emergency situations, are assessed to determine those that could have a significant environmental impact.

Actions for identified significant aspects may include:

Since it has been less than a year since the last identification of environmental aspects, a comparison of quantities and, if necessary, new aspects detected in the identification will be carried out in 2025.

CONCLUSIONS / PROPOSED ACTIONS

Regarding PANADERO AB’s environmental performance during the current period, it is worth highlighting the following:

In addition, to monitor and measure the performance of PANADERO AB’s key processes, the following indicators have been defined:

The following environmental objectives have been defined: reduction of electricity consumption based on the units of stoves produced, reduction of hazardous waste generation based on units produced, and certification of our product under the ECODESIGN 2026 regulation change.

Quality Performance

QUALITY PERFORMANCE

APPROACH

In its commitment to excellence and customer satisfaction, PANADERO AB has implemented and certified a quality management system in accordance with the UNE-EN ISO 9001:2015 standard, with the purpose of ensuring the quality of its products, continuously improving its processes, and complying with legal, regulatory, and customer requirements.

The main objectives are:

PANADERO AB communicates to all its employees the quality objectives, professional profiles, and procedures they must comply with, as well as the quality standards established by the organization.

PERFORMANCE EVALUATION

Regarding the identification of processes for their evaluation and action upon them, PANADERO AB proceeds as follows:

Para el análisis del grado de satisfacción de los clientes, PANADERO AB, realiza un acopio de información en el que te tendrán en cuanta los siguientes datos:

Durante el año se organizara una campaña de acopio de información de la satisfacción del cliente. El cuestionario se hará llegar a los clientes seleccionados vía e-mail, o en su defecto el RC o el RPV se encargará de realizarlos telefónicamente ya que de esta forma es más probable que los clientes nos ayuden a rellenarlo.

 

CONCLUSIONES/ACCIONES PROPUESTAS

PANADERO AB, realiza un seguimiento completo del producto, mejorando su trazabilidad día a día, desde la sección de preparado de piezas, hasta el embalaje y envío de la misma al cliente, mediante procesos y revisiones de calidad como pueden ser:

Para la medición y seguimiento del desempeño de los procesos y actividades de PANADERO AB se desarrollan indicadores referentes:

Como objetivo en calidad en el periodo de un año se han establecido reducir el porcentaje de devoluciones por unidades fabricadas y realización de instrucciones de embalaje/montaje según modelos existentes.


iso 9001

iso 14001

ISO45001[1]