Integrert Ledelsespolitikk

QUALITY, ENVIRONMENTAL AND OHS MANAGEMENT SYSTEM

The management of PANADERO AB, in its constant pursuit of meeting the highest level of customer needs for thermal comfort, recognizes the importance of quality, proper environmental management, and occupational health and safety (OHS) in today’s and tomorrow’s business environment. For this reason, the company has implemented a quality, environmental, and OHS management system in accordance with the applicable standards UNE-EN ISO 9001, UNE-EN ISO 14001, and ISO 45001, for the “DESIGN, MANUFACTURE AND COMMERCIALIZATION OF SOLID FUEL PRODUCTS.”

The fundamental principles on which this system is based are:

• A management model based on leadership and commitment, with an integrated approach across all processes and at all levels of the organization.

• Quality, proper environmental management, and OHS are understood as the fulfillment of the commitments we have toward our customers, employees, suppliers, other partners, and stakeholders.

• Quality, environmental management, and OHS are also understood as compliance with applicable legal requirements and other commitments the organization undertakes related to quality, environment, and OHS.

• Customer satisfaction—as well as the satisfaction of our employees, suppliers, and other partners—is the goal of our success.

• A preventive rather than corrective attitude, involving proactive assessment of potential future impacts our activities may have on quality, the environment, and the prevention of work-related risks.

• A commitment to providing safe and healthy working conditions to prevent work-related injuries and health issues.

• Active commitment to the continuous improvement of the quality, environmental, and OHS management system.

• Sustainable development and pollution prevention.

• Analysis and implementation of measures to eliminate hazards and reduce OHS risks, including the causes of incidents and workplace accidents, in order to apply appropriate corrective actions.

• Consultation and participation of workers in OHS matters.

• Coordination and integration of partners and suppliers in the development and implementation of the quality, environmental, and OHS management system.

• Adaptation of the quality, environmental, and OHS management system to technological advancements.

This policy constitutes the framework for planning through the establishment of objectives for our management system.

Each person is responsible for quality, proper environmental management, and OHS in their work, as well as for verifying compliance with established plans.

This policy must be communicated, applied, and updated at all levels of the organization. The management of PANADERO AB, S.L. assumes responsibility for the commitments and obligations involved in the development of this policy.

Date: 04/04/2024

ENVIRONMENTAL PERFORMANCE

APPROACH

In its commitment to the environment, PANADERO AB has implemented and certified an environmental management system according to UNE-EN ISO 14001:2015, with the goal of reducing the impact of its activities, preventing pollution, and complying with applicable environmental legislation.

The main objectives are:

• To identify the environmental aspects related to the company.

• To minimize the negative impacts that the company’s activities may have on the environment.

• To comply with applicable laws and regulations.

• To analyze and correct all processes to continuously improve the company’s environmental performance.

PANADERO AB communicates the environmental requirements applicable to them to all suppliers of products and services with the greatest environmental impact. Subcontractors must comply with the legal provisions applicable to their products, services, and activities. Applicable legislation, as well as the main environmental aspects that may arise and the measures to address each of them, can be consulted with PANADERO AB’s Environmental Department.

EVALUATION OF ENVIRONMENTAL PERFORMANCE

Environmental aspects are identified by analyzing the key, support, measurement, analysis, and improvement processes developed by PANADERO AB that may impact the environment, from a lifecycle perspective.

Once identified, these aspects are assessed both under normal operating conditions and in emergency situations to determine which may have a significant environmental impact.

Measures for identified significant aspects may include:

• Implementation of corrective/preventive actions related to these impacts.

• Opening and resolving environmental non-conformance reports.

• Planning actions in relation to objectives.

• Implementation of operational procedures to control these aspects.

• Training and informing employees about these aspects and their impacts.

• Development of indicators to monitor the effectiveness of the actions taken to reduce these impacts.

Since less than a year has passed since the last identification of environmental aspects, a comparison of quantities and any new aspects discovered during the next identification will be carried out in 2025.

CONCLUSIONS / PROPOSED MEASURES

Regarding PANADERO AB’s environmental performance during the current period, the following highlights stand out:

• Voluntary measurements of atmospheric emissions have been conducted, with an initial identification of emission sources and adjustment of sampling points for measurement.

• All applicable legal requirements have been identified and compliance assessed.

• Improvement of the waste management system, both for hazardous and non-hazardous waste.

• Development of environmental crisis action cards.

• A flood simulation has been carried out.

Additionally, to monitor and measure the performance of PANADERO AB’s key processes, the following indicators have been defined:

• Workshop and office: consumption of water, electricity, fuel, vermiculite, architectural panels.

• Workshop: generation of hazardous waste.

The following environmental objectives have been defined: reduction of electricity consumption based on the number of ovens produced, reduction of hazardous waste generation based on units produced, and certification of our product according to the ECODESIGN 2026 regulatory change.

QUALITY PERFORMANCE

APPROACH

In its commitment to excellence and customer satisfaction, PANADERO AB has implemented and certified a quality management system in accordance with the UNE-EN ISO 9001:2015 standard, aiming to ensure the quality of its products, continuously improve its processes, and comply with legislative, regulatory, and customer requirements.

The main objectives are:

• To define the methodology used by PANADERO AB for performance evaluation, review, and data analysis from the management system, aiming to understand and improve the level of implementation.

• Customer satisfaction: Definition of activities carried out to monitor information related to customers’ perceptions of how their requirements are fulfilled by the organization.

• Planning and defining activities to perform annual verifications.

• Defining activities performed to review the system by management to continuously assess the suitability, effectiveness, and compliance with the strategic direction set by PANADERO AB’s governing bodies.

PANADERO AB communicates quality objectives, professional profiles, and procedures that all employees must follow, as well as the quality standards established by the organization.

PERFORMANCE EVALUATION

Regarding the identification of processes for evaluation and actions on them, PANADERO AB performs the following:

• Develops a process diagram divided into 3 groups: Key Processes, Support Processes, Measurement, Analysis, and Improvement.

For the analysis of customer satisfaction, PANADERO AB collects information considering the following data:

• Questionnaires.

• Customer complaints.

• Direct contacts from the sales department.

Throughout the year, a campaign will be organized to collect customer satisfaction information. The questionnaire will be sent to selected customers via email, or if necessary, RC or RPV will conduct the questionnaires by phone, as this method increases the likelihood that customers will assist in completing them.

CONCLUSIONS / PROPOSED ACTIONS

PANADERO AB performs full product follow-up and improves traceability day by day, from parts preparation to packaging and shipping to the customer, through processes and quality reviews such as:

• Micromeasurement.

• Annual verification of the scale for parts.

• Semiannual verification of calibration.

• Bi-monthly verification of paint color.

• Preventive maintenance.

To measure and monitor the performance of PANADERO AB’s key processes and activities, the following indicators have been developed:

• Returns.

• Certified products.

• Incidents with suppliers.

• Ovens produced per station.

• New customers with annual sales.

As quality objectives for the year, the goals are to reduce the percentage of returns per unit produced and to create packaging/assembly instructions according to existing models.