SINTRA

IF YOU ARE NOT SATISFIED WITH YOUR PURCHASE DURING THE FIRST 30 DAYS, WE WILL PICK UP THE PRODUCT FOR FREE AND WILL REFUND YOU 100% OF THE MONEY FROM YOUR PURCHASE WITHIN THE NEXT 7 DAYS.

About us

We are available at www.panadero.com. Our tax information is Panadero AB, S.L., Poligono Industrial Campollano, Avenida 5, nº13 -15, 02007 Albacete (Spain). VAT: B-02612604. You can find all the necessary information about our company on our website.

Shipping costs

All the prices indicated on our website include transport costs to the customer’s address and taxes.

Delivery conditions

The unloading will be made only by the rear of the truck. The client has to certify that trucks with trailers are authorized to access their property.

The customer must open the package and check the state of the goods (especially the glass) at the time of delivery. If the stove is broken or damaged in its packaging, the customer has the possibility of rejecting the merchandise or stating the findings in the delivery note and communicate them straight away to the email: online@panadero.com. In case of a broken glass, a new one will be sent to you free of charge.

In case of difficulty of access to specific means of delivery (small truck), the freight will be in charge of the client after the presentation of a budget by the carrier.

Delivery time

Delivery times vary depending on the country of destination. During processing of each order, an estimated delivery date is indicated.

Warranty

All Panadero EcoDesign stoves have a 5 year warranty valid from the moment of purchase, which covers any manufacturing defect. In the case of Panadero Tradition models, the warranty is 2 years. This warranty does not cover components that are in direct contact with fire such as glass, fiberglass, vermiculite and grill.

Payment methods

Payments can be made by credit or debit card or via Paypal.

For payments made by credit/debit card, the charge will be executed at the moment of confirmation of the order and once it has been verified, that the data provided is correct. Confirmed the transaction, the order and tracking number will be communicated through the website itself. You will receive a detailed description of the order and of the personal data that have been used by email.

Payment can also be made via Paypal using your existing account or by creating a new one for free at www.paypal.com.

Installation

The installation of all our stoves must be done by a professional.

Returns

Shipments are made by different transport agencies depending on the destination and within the deadlines indicated during the processing of your order. Due to the large amounts of the shipments, the transport company will contact you in advance to detail the time of delivery.

It is important, that you inspect the merchandise received at the time of delivery. If clear defects are appreciated, without the need to handle the shipping packages or those of the product, caused by transport, or if you notice any other damage, it must be stated on the delivery note and communicated to online@panadero.com or to the customer service phone number in your country.

The deadline for communicating the return of the goods is 30 days from their reception and it must be advised to: online@panadero.com.

If the reason for the return is a manufacturing defect, Panadero AB, S.L. will assume the shipping costs of return. In case of any other reason that are not published on www.panadero.com, e.g. if the merchandise you have received is in perfect condition but you want to return it, Panadero AB, S.L. must receive the product in its original packaging and in perfect conditions. In this case, all the expenses WILL BE borne by the customer. For this, it must be processed via online@panadero.com.

Privacy Policy

In compliance with the Law 15/1999 from December 13 on the Protection of Personal Data and Regulation EU 2016/679 of the European Parliament and of the Council on April 27, 2016, we inform you that the data and contact information used for any communication will be included in a file owned by PANADERO AB, SL in order to enable communications through the same email with the different contacts, that our company maintains in the course of its activity. Notwithstanding the foregoing, you are informed that you may exercise the rights of access, rectification and deletion of data, as well as request limiting or denying the use of your data. Such request hast to be sent, accrediting the identity of the petitioner, at the following address / email: panadero@panadero.com.

Under Law 34/2002 on Services of the Information Society and Email (LSSI-CE) from July 11, this message and its attached files may contain confidential information. Non-authorized use of it is prohibited by law. If you have received this message by mistake, please notify it immediately through this same channel and delete the original message along with its attached files without reading it or recording it totally or partially.

1. How to properly install a Wood burning stove?
The attached diagram details all the necessary steps we need to bear in mind in order to correctly install a wood burning stove/insert.

2. At what distance from the wall or furniture do I have to place the stove?
You can find this information on the CE label on the back part of the stove. Depending on the model the distance varies between 40 and 100 cm. It is fundamental to respect this distance for the security of surrounding persons or furniture.

3. How to light up fire in a wood burning stove?
In order to correctly lit fire in a stove you need to have the proper items to do so:

• Fuel briquettes or other firelighters.
• Very dry wood logs of weight of 1 kg. We recommend using pine wood; the logs should be cut into wood chips of 20 x 20 mm (the length depends on the stove model).
• Matches or lighter.

First of all, make sure that the primary air intake is fully open. Secondly, place the fuel briquettes/firelighter in the centre of the grill and light it up. After that put wood chips around the firelighter, leaving space among in order to let the air flows, to start the fire. We recommend not using more than 1 kg of wood chips for lightning up the fire. Only after the wood chips have caught fire we can put wood logs of 1-1,5kg approx.; preferably oak, olive, beech or birch wood. When the wood logs have caught enough fire, regulate the air flow by closing (till half or even less) the air intake in order to achieve more serene fire.

4. What kind of wood shall I use?
Any type of wood you can get according to your geographical situation can be used for the functioning of the machine. The only important thing you have to be aware of is the humidity of the used wood. If the wood logs are too humid or green, it can cause several problems in performance of the stove, due to high water content of the wood. We recommend using oak, olive, beech or birch wood.

5. How much wood do I need to put inside the stove?
Every machine is provided with instruction guide, where you can find the recommended amount of wood. This amount may very between 2 and 3kg; it is advisable to not to exceed this amount in order to avoid any irreversible damages of the machine.

6. How to correctly refill the stove with wood?
The ideal moment to refill the stove is when the fire is almost extinguished and there are only embers left. You should open the stove door using the oven glove provided and place the wood logs above the embers.

7. Why the smoke is coming out when I open the door?
The smoke always tends to come out in the shortest possible way. This is the reason why the smoke comes out when opening the door instead of coming out via smoke outlet tubes. In order to avoid it you should open the door only when there are embers left (there is no fire in the chamber) and refill the stove with wood logs.

8. The stove emits a strong odour while its first use. Is it normal?
It is completely normal due the heat-resistant paint we use. During the first services of the stove, the smoke is generated around the stove due to fixation of the paint and evaporation of solvent. We recommend generously ventilate the space where the stove is placed during its first and second usage.

9. What is vermiculite?
Vermiculite is a mineral made of iron or magnesium silicates which is used in the combustion chambers as an isolating element, because of its heat-resistance and light weight. The presence of such material makes our machines more effective and therefore more economical for our clients. This items placed inside of some stoves must not be removed or used as fire starters.

10. How should be the stove cleaned?
The cleaning of the stove should be done only when the stove is turned off and there is no chance to get burned. Our machines have ashtray, where the embers and ashes are collected during the combustion. To clean the ashtray, remove it carefully from the stove and dispose the ashes/ambers to a bin (not a plastic one) and place the ashtray back.
To properly clean the glass use a cotton cloth and glass cleaner to remove any dust or ashes generated during combustion.